There are two sides to being a patient – your rights and your responsibilities.

Your Rights

We believe that every person deserves to be treated with respect and dignity. At Canberra Surgicentre you have the right to:

Access:

You can access all available services to address your health care needs;

  • All services provided by the hospital are to be made known to you;
  • A referral from your doctor for other medical opinions can be requested.

Safety:

Receive safe and high quality services, provided with professional care, skill and competence;

  • It can be expected that you will receive prompt response in emergencies;
  • Before your treatment begins your informed consent must be provided. You are able to withdraw your consent and refuse further treatment at any time during your care.

Respect:

The care provided will be respectful of culture, beliefs, values and personal characteristics;

  • If required, assistance from trained interpreters can be requested to support you in understanding your treatment.

Communication:

Receive open, timely and appropriate communication about your health care in a way that is easily understandable;

  • Before treatment begins you are entitled to know about all expected costs and any money you may have to pay out of your own pocket. If you are worried about costs, you should discuss this with your doctor or the Canberra Surgicentre Manager;

Participation:

Be able to join in making decisions and choices about your care;

  • Expect to be consulted about the continuing care that you may need after you leave the hospital;
  • You can leave hospital at any time, even against the advice of your doctor or hospital staff. However, you must accept the associated risks and sign a form taking responsibility for your actions.

Comment:

You can comment on or complain about your care and have concerns dealt with properly and promptly;

  • Your doctor should provide you with a clear explanation of our diagnosis, your treatment and other treatment options available;

Parents and Guardians:

As a parent or guardian of a patient you are able to exercise these rights on behalf of your child or dependant. You are able to request to stay with the child at all times, if your child is in hospital –except where separation is necessary for medical reasons.


Your Responsibilities:
  • Contact your private health fund to determine any possible out of pocket expenses, including your hospital excess.

Please help us by:
  • Informing your doctors and hospital staff frankly and honestly about any physical or psychological conditions affecting you and providing information such as your medical and family history;
  • Informing your doctor and hospital staff about any other treatment you are receiving or medicines you are taking even if they are not prescribed by a doctor;
  • Please ask questions about your health and treatment and become well informed about hospital procedures. Never hesitate to ask for this information, even if it means repeating the same questions until you understand. Delay in asking questions that trouble you may lead to unnecessary worry;
  • Be sure to keep appointments, or inform those concerned if you are unable to attend.
  • Comply with prescribed treatment, or inform your health professional of your intention not to do so;
  • Accept the consequences of your own informed decision, and only change your mind about treatment with good reason.
  • You should treat your health care staff and other patients with respect and courtesy;
  • You will be responsible for paying your attending surgeons, anaesthetists and hospital’s charges. You should therefore investigate your level of private health insurance cover, as you are liable on the day of surgery for any changes that are not covered by your private health insurance.
  • You are required to provide payment for all services provided in full before any treatment is provided.