The staff and management at the Canberra Surgicentre are committed to providing the highest standard of excellence when delivering your healthcare. If you have a concern about our service you have the right to make a comment or complaint.

If you are unhappy with any aspect of your care, please speak to any staff member who is present at the time. If your issue cannot be resolved at the local level you then may either make an appointment to discuss with the Practice Manager or submit a written letter to:

Hospital Director
The Canberra Surgicentre
Scala House
11 Torrens Street
BRADDON ACT 2612

or email: consults@surgicentre.com.au

Canberra Surgicentre also engages with consumer consultants at regular intervals through the Quality and Safety Committee. Comments and complaints are discussed, with anonymity, at these meetings.


If you are unable to resolve your issue with the surgery you may wish to contact one of these services:

The Private Health Insurance Ombudsman

www.ombudsman.gov.au

Phone: 1800 640 695

The Private Health Insurance Ombudsman protects the interests of private health insurance consumers. Complaints must be about a health insurance arrangement.


AHPRA – Australian Health Practitioner Regulation Agency

www.ahpra.gov.au

Phone: 1300 419 495 (within Australia), or +613 9275 9009 (outside of Australia)

AHPRA is responsible for the registration and renewal process for health practitioners around Australia. You can make a complaint to AHPRA about a registered health practitioner.


Health Care Complaints Resolution Bodies

www.hrc.act.gov.au

State and territory complaints resolution bodies are all independent organisations dealing with complaints about health services (such as hospitals, medical centres and nursing homes) and individual health practitioners (such as doctors, nurses, dentists and counsellors).

Australian Capital Territory Human Rights Commissioner
Phone: (02) 6205 2222
TTY for hearing impaired: (02) 6207 1034